Regional Account Director - CRM

SingaporeCustomer Service / Account Management
Our client, a global leader in rewards and loyalty programs for fortune 500 companies in multiple industry sectors, is currently looking for a new Account Director to manage and lead their clients’ loyalty and CRM programs and support the business development of new solutions in the APAC region.

Reports Directly to: COO South East Asia

Job Description
As Account Director CRM, you will be responsible for leading and coordinating the day-to-day account servicing and marketing efforts. You will be in charge to develop strategic loyalty engagement campaigns from start to completion for key accounts.

  • Lead and Manage a CRM Account team
  • Manage marketing campaigns and promotions and design program development proposals
  • Develop Data driven marketing actions through cross channel media
  • Manage budget, maintain program growth and quality of deliverables
  • Prepare program reports and performance
  • Manage Client Relationship of existing and new accounts
  • Lead and support the business development of new products in the region

Skills & Requirements

  • Bachelor’s degree in Marketing or Business Management
  • More than 10 years of work experience and a minimum of 5 years of relevant experience in CRM in retail industry (Retail, Fashion, Luxury & Cosmetics)
  • Prior experience in Singapore and/or South East Asia in a B to C environment 
  • Experience in CRM tools
  • Previous team management experience
  • Passionate about new technologies and marketing
  • Positive attitude and ability to work with minimal supervision.
  • Strong client service skills, problem-solving, energetic, performance driven with excellent communication and interpersonal skills.

For more information about this role, please contact Aurelie at:

Kindly take note that only shortlisted candidates will be notified. We thank you for your understanding.

About Timeo-Performance
Timeo-Performance has been helping companies Assess, Build and Develop teams and talents in APAC since 2008. We are Recruitment, Training and Business/HR Performance experts and our mission is to help you grow and succeed. 
We thrive to bring best practices, innovative and integrated solutions with our selected partners: Akteos (intercultural management), Cross-Knowledge (digital learning) and more.
We love what we do, feel the Timeo-Performance experience. 

Timeo-Performance Pte Ltd - 150 Cecil Street, #15-01, Singapore 069543
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